msw Privacy Policy

This privacy policy applies to all users of the msw platform. Reading it will tell you what information msw collects, the purposes for which it is used, and what steps are taken to protect your data. When you register, log in, or use any service on msw, you are considered to have accepted the terms of this policy. Full terms governing use of all msw services are available on the Terms and Conditions page.

1 Types of Information Collected

msw collects information from users for various purposes. This information falls into two main categories:

1.1 Information You Provide Directly

When you open an account or use services on msw, you are required to voluntarily provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• bKash, Nagad, Rocket, or Upay mobile wallet number
• Bank account details (where applicable)
• Address and postal code

1.2 Information Collected Automatically

When you use the msw website or app, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Date and time of site access
• Pages visited and session duration
• Information obtained from cookies and similar tracking technologies
• Transaction history and gaming activity

2 Purpose of Data Collection

msw uses your information only for specific and legitimate purposes. Those purposes are clearly stated below:

2.1 Account Management and Identity Verification

Your information is needed for account registration, identity confirmation, and secure login. This prevents unauthorised access and fraudulent activity.

2.2 Processing Financial Transactions

Your payment information is required for deposits and withdrawals. This information is used to ensure secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

2.3 Providing Customer Support

Contact details are stored to resolve your issues and provide 24-hour live chat and email support.

2.4 Ensuring Responsible Gaming

Your information is used to verify your age (21+ requirement) and monitor gaming behaviour to ensure responsible gaming. Detailed guidelines on Responsible Gaming are available on a separate page.

2.5 Improving Service Quality

Usage data is analysed to improve website performance and display relevant content to you.

2.6 Communication and Notifications

Your mobile number and email are used to send important account updates, transaction confirmations, and security-related messages.

3 Data Storage and Security

msw follows industry-standard security practices to protect your personal information. Every data transfer is completed via SSL encryption, which prevents unauthorised access by third parties.

3.1 Retention Period

Your data is retained for as long as your account is active. Even after account closure, certain information may be kept for a specified period as required by legal and regulatory obligations.

3.2 Technical Security Measures

• All data transfers secured with 256-bit SSL/TLS encryption
• Passwords stored in encrypted form — no staff member can view them directly
• Firewall and intrusion detection systems active
• Regular security audits are conducted
• Restricted access controls — only authorised staff can access data

3.3 Payment Data Protection

Your financial information — bKash, Nagad, Rocket, or Upay wallet details or bank account information — is secured with the highest level of encryption and is never sold or shared with third parties.

4 Data Sharing and Third Parties

msw does not sell your personal information to any third party for commercial purposes. However, information may be shared in a limited way in the following circumstances for operational purposes:

4.1 Service Provider Partners

Necessary information may be shared with trusted partners to run core services such as payment processing, technology services, and customer support. These partners are contractually bound to comply with msw's privacy standards.

4.2 Legal Obligations

msw is required to provide information when ordered by a government authority or court under applicable laws of Bangladesh.

4.3 Fraud Prevention

Relevant information may be provided to the relevant authorities when investigating suspicious transactions in compliance with anti-money laundering (AML) regulations.

5 Cookie Policy

Cookies and similar technologies are used on the msw website and app. They help improve the user experience and ensure the site functions correctly.

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, ensuring security, and saving language preferences. Disabling them may prevent the site from working properly.

5.2 Analytical Cookies

These cookies are used to understand how users interact with the site. The data collected is fully anonymous and is used to improve service quality.

5.3 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling essential cookies may cause issues with some services.

6 User Rights

msw believes you should have full control over your own data. To that end, you are granted the following rights:

• Right to Access: You can request to know what information msw holds about you.
• Right to Correction: You can request that incorrect or outdated information be updated.
• Right to Deletion: You can request the removal of information that is no longer needed, beyond what is required by legal obligations.
• Data Portability: You can request your information in a structured format.
• Right to Object: You can object to your information being used for specific purposes.
• Opt Out of Marketing: You can request to stop receiving promotional messages.

6.1 How to Exercise Your Rights

To exercise any of the rights listed above, contact the msw support team via live chat or write to us by email. Your request will be processed as quickly as possible after your identity has been verified. You can also visit the FAQ section for answers to common questions.

7 Protection of Minors' Data

msw strictly refrains from providing services to anyone under the age of 21. No information from a minor is knowingly collected. If a parent or guardian believes their underage child has opened an account, they are requested to notify the msw support team immediately. That account and all associated data will be removed promptly.

8 Policy Changes and Updates

msw reserves the right to amend this privacy policy as needed. If any significant changes are made, a notice will be posted on the website and registered users will be informed by email or SMS.

Continued use of the platform after changes have been made will be considered acceptance of the updated policy. It is therefore recommended that you review this page from time to time.

9 International Data Transfers

msw primarily processes data on servers based in Bangladesh. If data is transferred to another country for technical or operational reasons, msw ensures that the data protection standards of that country are consistent with this policy and that your rights remain protected.

10 Contact and Complaints

If you have any questions or concerns about this privacy policy, please contact the msw data protection team:

• 24/7 Live Chat Support
• Email: [email protected]

We will work to resolve your complaint as quickly as possible after it is received. To learn more about msw, read the About Us page.