For players aged 21 and above

msw Responsible Gaming — Stay Safe

msw believes that gaming is most enjoyable when it is controlled and played with awareness. The safety of every player on our platform is our highest priority.

Age 21+ required Self-exclusion available SSL secured 24/7 support

Our Commitment

msw offers gaming only to those aged 21 or above. We believe gambling is a form of entertainment — not a way to earn money. Genuine enjoyment comes from playing within your limits.

Under msw's Terms and Conditions, every player is responsible for staying aware of their own gaming habits. We are ready to help build that awareness — at any time, in any situation.

Our platform includes various control features that players can activate themselves. From setting deposit limits to taking a full break — msw is here for you. Our Privacy Policy ensures that your personal information is kept completely safe.

If you ever feel that gaming is getting out of control, do not wait — contact the msw support team. Our team is available 24 hours a day, seven days a week in both Bengali and English.

Core Principles of Responsible Gaming

Gaming is for entertainment only — not as a source of income

Never bet more than your budget allows

Do not chase losses by placing more bets

Set a time and money limit before you start playing

Prioritise spending time with family and friends

Take breaks when needed and seek help if required

21+

Age Verification is Mandatory

Age verification is carried out when opening an account at msw. This platform is strictly prohibited for anyone under 21. msw is always vigilant in protecting minors and makes no exceptions.

Tools to Keep Yourself in Control

Every msw account comes with the control features listed below. They can be activated at any time and used according to your personal situation.

Set a Deposit Limit

Set a maximum deposit amount on a daily, weekly or monthly basis. Once the limit is reached, no further deposits can be made until it resets.

Session Time Limit

Decide in advance how long you will play in one session. When the set time is up, the platform will automatically alert you.

Self-Exclusion

You can close your account for a set period or permanently. During this time, login, betting and deposits will be completely disabled.

Review Your Gaming History

You can view your complete history of deposits, withdrawals and bets at any time — this is important for understanding your own habits.

Cooling-Off Period

If you need a temporary break, pause your account for anywhere from 24 hours to 30 days — this is useful for avoiding impulsive decisions.

Reality Check Notifications

Receive regular pop-up notifications reminding you how long you have been playing and the total amount you have wagered.

For more details about these features, visit our FAQ page — it has step-by-step instructions on how to activate each one.

Warning Signs of a Problem

If any of the following signs appear in you or someone you know, it is important to seek help.

Repeatedly betting to recover lost money and being unable to stop
Borrowing money from family or friends to gamble
Hiding your gambling and lying to those close to you
Neglecting work, studies or family responsibilities to spend time gambling
Feeling restless, irritable or anxious when unable to play
Spending money meant for important life needs on gambling
Repeatedly trying to stop but being unable to give up the habit

Check Yourself

Honestly consider the questions below to understand your own situation.

Have you spent more than your planned budget in the past month?

Do you feel uncomfortable when you think about stopping?

Has a family member expressed concern about your gambling habits?

Are you hiding your gambling from people close to you?

Are you giving gambling more priority than important tasks in your life?

Does your mood drop after a loss and stay low for a long time?

If one or more of your answers is "yes", please contact the msw support team.

Where to Find Support

Asking for help is not a weakness — it takes courage. You can get support from any of the sources below.

msw Live Chat

Support is available 24 hours a day, seven days a week in Bengali and English. Chat directly to activate self-exclusion or for any advice.

msw Email Support

Write to us with the details by email — our team will respond as quickly as possible. Email address: [email protected]

Family and Friends

Talk openly with those close to you. The support of family and friends can often be just as effective as professional help.

Professional Advice

Seek help from a mental health specialist or counsellor. Mental health centres in Bangladesh provide confidential support for these kinds of issues.

Live Chat Support
Available 24/7 — in Bengali and English

Email Support
[email protected] — for any responsible gaming matter

Response Time
Instant on live chat, as quickly as possible by email

Protecting Minors

msw is for players aged 21 and above only. However, parents and guardians should also remain alert to ensure that children at home are not exposed to online gambling.

Use parental control software on your devices
Never leave your account password within reach of children
Keep internet filtering features turned on
If in doubt, contact msw directly

Practical Money Management

Only spend money on gambling that you can afford to lose without it affecting your daily life. Never borrow money or break into your savings to play.

Set aside a fixed amount for gaming separately from your monthly entertainment budget

After a loss, make deposit decisions with a clear head rather than on impulse

Withdraw a portion of your winnings — it is better not to put everything back on bets

Review your bank or mobile banking statement regularly

Frequently Asked Questions

Self-exclusion can be activated from your account settings. You can close your account for a set period (such as 30 days, 90 days or 6 months) or permanently. During this time, login, betting and deposits will be completely disabled. For assistance, contact us via 24/7 live chat or email.

Lowering your deposit limit takes effect immediately. However, increasing the limit requires a mandatory waiting period — this protects you from making decisions in the heat of the moment.

Age verification is done using a National ID (NID) or birth registration certificate. If a player is found to be under 21, the account will not be activated and any deposited funds will be returned.

No. While self-exclusion is active, bonus offers, promotional messages and marketing emails are completely stopped. You can keep this setting off even after the exclusion period ends.

Each account is personal and for your use only. Keep your password secure and do not share it with anyone. If you suspect any unauthorised access to your account, notify the msw support team immediately.

In Bangladesh, the National Institute of Mental Health (NIMH) and various private mental health centres offer specialist advice for such issues. Speak with a trusted doctor or psychologist. The msw support team can also point you in the right direction.

You set how often you want to receive notifications (for example, every 30 minutes or every hour). When that time passes, a pop-up will appear showing how long you have been playing. You can choose to continue or stop.